Please first refer to the user guide here.
After you install and launch the Desktop App, a new DJcity icon will appear in your menu bar (macOS) or taskbar (Windows). Click on that icon to access the Desktop App.
In Windows, we recommend that your system settings are set to always show the Desktop App icon to ensure it is not inadvertently hidden. In your system settings, ensure this toggle is set to "On":
If the app still doesn’t start after following the guide, please contact us with the all following information: