Fix a Problem

Login & Account Issues

• How do I reset my password (can't log in / forgot password)?
• Why can't I log in (error message: "Too many failed login attempts")?
• I just paid for a subscription but don't have download access

Website Issues

• Why am I seeing an ERROR message on the site?
• Why is the site not loading?
• Why does the preview button not play any audio?

Desktop App Issues

• What is the DJcity Desktop App?
• Do I have to be a subscriber to use the Desktop App?
• Am I required to use the Desktop App to use the DJcity record pool?
• Can I download songs through my browser without using the Desktop App?
• How do I login to the Desktop App?
• Where did my downloads go?

See all 14 articles

Mobile App Issues

• What is the DJcity Mobile App?
• How do I login to the DJcity Mobile App?
• How do I download songs using the Mobile App?
• Is the Mobile App compatible with my phone?
• Do I need to be a subscriber to use the Mobile App?
• Am I required to use the Mobile App to use the DJcity record pool?

See all 7 articles

In-Browser Bulk Download Issues

• What are in-browser bulk downloads?
• How do I bulk download multiple songs at once in my browser?
• Why aren't bulk downloads working?
• Where can I learn more about in-browser bulk downloads?